Protecting your privacy

Protecting your privacy, along with your financial transactions, is at the core of our business. You have chosen to do business with us, and we recognize our obligation to keep the information you provide to us secure and confidential. Our collection, retention, and use of information about you We collect, retain and use information about you to protect and administer your account and funds; to comply with state and federal laws and regulations; and to help us design, improve and provide products and services in order to better serve you.

Sharing information

When you submit a request or electronically pass information to TVG you are sometimes asked to provide certain information, such as your name and e-mail address. We ask for this in order to facilitate your requests, provide personalized services and communicate separately with you. We do not sell, trade or rent your personally identifiable data to or with any companies outside of TVG, NTRA and their affiliated companies.

Our employee access

We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our privacy policy will be subject to our disciplinary process.

Protecting account information and transactions

When you apply on-line to establish an account, access services or utilize online wagering, you provide personal and confidential information that is necessary for us to process your request. To ensure that your information remains confidential, the information is sent to us in a “secure session.” Using the industry standard, Secure Socket Layer (SSL), capable web browsers support encryption technology that helps prevent unauthorized users from viewing or manipulating your account information as it travels over the Internet.

Your responsibility

It is extremely important that you keep your TVG Handicapping Store ID, password, personal identification information and other confidential account data protected and secure. Do not share your password or leave your computer unattended during an on-line wagering session. Please make sure that all information you provide to TVG is accurate and complete. Contact us immediately if you find any discrepancies in your account data: Phone: 888-PLAY TVG (888-752-9884).

Third party web sites

This site contains links to other sites. TVG cannot be responsible for the privacy practices or the content of other web sites. When linking to other sites, please review their security and privacy policies.

Responsible Wagering

TVG is a recognized leader in the area of responsible wagering. TVG does not solicit any information from or market our services to anyone under the age of 10.